Report a claim

The true test of any insurance broker is how they handle your claim.

Club Insure’s here for you during the good times and the bad. Our dedicated claims team are on-hand to help negotiate the claims process from start to finish. We’ll take the strain so you can get back to running your business.

Reporting a claim is quick and easy…

We understand that accidents happen – but unexpected incidents shouldn’t harm your business and we’ll make sure you get the fair payout you deserve. Our qualified claims team will also look out for you should a spurious claim come along. In today’s increasingly litigious environment it’s important these claims don’t damage your hard earned reputation or cost you unnecessary excess.

Our team performs with efficiency, diligence and speed. This plays an important part in the process and the outcome.

To help us successfully defend or negotiate your claim, we’ll work with you to make sure we have all the information we need. This includes:

All accident forms must be fully completed with complete inclusion of all available witness details
Any relevant information available from any operational CCTV cameras
Each company check list needs to be retained should it become appropriate to provide them as evidence
Claimants are legally entitled to pursue a claim within a three year period from the date of the incident, so make sure you keep any relevant documentation or potential evidence for at least 36 months

We offer a claims defensibility service to help our customers further understand the importance of keeping thorough records and documentation. For more information, take a look at our Claims page.

EMERGENCY OUT OF HOURS CLAIMS

We are currently updating our centralised Emergency Out of Hours claims number directory which is normally here.

If you have an URGENT out of hours claim in the meantime, please refer to your policy documentation for your insurer contact, or contact your Account Executive.

Any non-urgent claims should be reported using the form above, or by contacting us during normal working hours (Monday – Friday, 9am – 5pm).

If you wish to report an urgent property claim out of normal office hours only:

Allianz customers should contact 0344 391 4047

ARCH customers should contact 0345 258 3880

AVIVA customers should contact 0800 015 1498

Covea customers should phone 0330 134 8186

Ecclesiastical customers should contact 0345 603 8381

If you have purchased a Commercial Loss Assist policy then you should check your schedule and contact Qlaims in addition to your main commercial insurer from the above selection

Qlaims – 0203 927 7410